This notice is designed to tell you – as a person taking part in Pause Halton & Knowsley or Pause Liverpool & Wirral – about how we collect, use and disclose information about you. You may provide this information directly to your Pause Practitioner or we may have received it from your local council.
You can download an easy read version of this notice here.
Full details are below but the main points to note are:
- We will only ever ask for what we really need to know.
- We will collect and use your personal data transparently, honestly and fairly.
- We will always respect your choices around the data that you share with us.
- We will put appropriate security measures in place to protect the personal data that you share.
- We will never sell your data or use it for marketing purposes.
A quick note on terminology: when we use the phrases “we” or “us” in this notice, they refer only to Pause Creating Space for Change, a charitable company limited by guarantee in England and Wales, with registered office Ground Floor, 209-211 City Road, London, EC1V 1JN, with company number 09703298 and charity number 1170310.
Please note: all other Pause Practices (outside of Halton, Knowsley, Liverpool and Wirral) are separate organisations and have their own privacy arrangements.
Why we need your information
Pause is working with four local authorities in the Liverpool City Region to deliver the Pause programme across Halton, Knowsley, Liverpool and Wirral. Two Pause Practices have been set-up – one covering programme delivery in Halton and Knowsley, and one covering Liverpool and Wirral.
To be able to deliver the programme, Pause needs to know which women in each area are eligible to take part. Therefore Halton, Knowsley, Liverpool and Wirral local authorities are providing us with information about women who could take part in the programme (and limited information about their children that have been removed). Only the Pause staff working in the Liverpool City Region will have access to this data. Once we have received this data, we will contact eligible women and find out if they want to take part in the programme. Participation is voluntary.
To track progress with engaging women on to the Pause Programme, the Pause staff will log women’s initials and activities with them on a secure online case recording system.
If you sign-up to the Pause programme, we will talk to you about the information we need to gather and keep in order to deliver services to you and keep track of your progress.
Your information: what we collect, use, keep and share
The type of information we might hold on you will include:
- Your full name
- Your contact details (telephone number, email address and address)
- Your ethnicity
- Your date of birth
- Brief anonymised details about the children that have been removed from your care
- A profile of your current and past needs, including health needs
- Details about your progress through the Pause programme
- Information about your progress after you have completed the programme (if you choose to provide it)
We will use your information to:
- Provide a bespoke support service to you
- Measure the effectiveness of the Pause Programme
We will keep the information that local councils give to us for 21 months. We will keep the information that you provide to us for 10 years after your last interaction with us.
The length of time we keep this information can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the information or if there is an on-going investigation into the information).
We do not disclose any information you give us to any third parties other than as follows:
- when you decide to join the programme and consent to us gathering your information, we store your information on secure database called “Apricot” provided by The Gallery Partnerships
- where information such as email addresses is passed to MicroNet Infotech LTD who provide us with technical support
- we are under a duty to disclose or share your personal information in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime)
Legal basis for using your information
Personal information we hold about you will be collected/used either because:
- it is necessary in pursuit of a “legitimate interest” – this means we have a valid interest in using your information which is not overridden by your interests in privacy and security. In this case, the legitimate interest is that we need to hold and use information about you so that we can provide you with support
- if you choose to provide information about your progress once you have completed the Pause Programme, you explicitly consented to the use of your information for the specific purposes described in this notice or via a separate document in discussion with your Pause Practitioner
Additionally, where we collect/use special category data about you (e.g. ethnicity, health information), we do this because:
- it is necessary for the provision of confidential counselling, advice or support; and
- it is necessary for the safeguarding of adults at risk
How do we protect the security of your information
We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard your information and protect against unlawful access and accidental loss or damage.
We will ensure that our employees are aware of their privacy and information security obligations. We will take reasonable steps to ensure that the employees of third parties working on our behalf are aware of their privacy and information security obligations.
This notice and our procedures for handling personal information will be reviewed on a regular basis.
Your rights and contacting us
- If you would like to update your personal information, or let us know the personal information we hold is incorrect, you can do so by contacting your Pause Practitioner or using the contact details below.
- You have a right to know how we protect your personal information (as set out in this policy).
- You have a right to restrict our use of your personal information and the right to object to your personal information being processed, please contact us on the details below if you wish to do so.
- You have the right to ask us to stop using your personal information in certain ways (as set out in the notice).
- You have the right to ask us to delete your personal information. Unless we have reasonable grounds to refuse to delete your personal information, we will securely delete the personal information in question within one month. The personal information may continue to exist in certain backup, but we will take steps to ensure that it will not be accessible.
- You have the right to request access to the personal information that we hold about you.
- We will endeavour to comply with such requests as soon as possible but in any event we will comply within one month of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).
- If a breach is likely to result in a risk to your information rights and freedoms, we will notify you as soon as possible and we may also report it to the ICO.
- If we are unable to resolve any issues you may have or you would like to make a further complaint, you can contact the ICO by visiting http://www.ico.org.uk/for further assistance.
- Please also feel free to contact us if you have any questions about our Privacy Notice or working practices – either speak to your Pause Practitioner or contact us using the details below:
- by phone on 020 3011 1948
- by email on email@example.com
- by post at Pause Creating Space for Change, Ground Floor, 209-211 City Road, London, EC1V 1JN
Transferring your information outside the UK
Pause’s operations are based in the UK and we store our data in the UK. We never transfer the information detailed in this Notice outside of the UK.
Notification of changes to this notice
We will post details of any changes to this notice on the website to help ensure you are always aware of the information we collect, how we use it, and in what circumstances if any, we share it with other parties.
Last updated: March 2021